tez88 Privacy Policy

What Information We Collect

When you register an account and use the services on the tez88 platform, we may collect the following types of information:

• Identity Verification Information: Full name, date of birth, national ID card or passport number (where applicable).
• Contact Information: Email address, mobile number.
• Financial Information: Payment method details (bKash, Nagad, Rocket or bank transfer information), transaction history.
• Usage Information: Login times, gaming history, preferred game categories, duration of activity on the platform.
• Technical Information: IP address, device type, browser name and version, operating system, cookie data.
• Communication Records: Records of chats or email conversations with our support team.

How We Collect Information

tez88 collects your information in the following ways:

• Directly Provided: When you create an account, fill out a form, or contact us.
• Automatic Collection: Through cookies and similar technologies while you browse our website.
• Payment Processing: Through payment gateways when transactions are carried out.
• Third Parties: From identity verification services or fraud prevention services.

Purpose of Using Information

We use the information we collect for the following purposes:

• Account registration, management, and verification.
• Processing financial transactions and facilitating deposits and withdrawals.
• Ensuring platform security and preventing fraud.
• Meeting legal obligations and complying with responsible gaming rules.
• Providing customer support and resolving complaints.
• Improving service quality and personalising the user experience.
• Sending promotional communications where applicable (with your consent).
• Analysing and improving platform performance.

Disclosure and Sharing of Information

We do not generally share your personal information with third parties. However, disclosure may be necessary in certain specific circumstances:

• Service Providers: Our payment processing partners (bKash, Nagad, Rocket and banking partners) — solely for the purpose of processing transactions.
• Technology Partners: Security and fraud detection service providers, who operate under strict confidentiality agreements.
• Legal Obligations: In response to court orders, government directives, or requests from regulatory authorities.
• Security Purposes: For investigating fraud, cyberattacks, or other harmful activities.
• Business Changes: In the event of a merger, acquisition, or asset transfer — however, the new entity will also be bound by the terms of this Policy.

Data Storage and Security

tez88 uses industry-standard security measures to keep your information safe:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel can access information on a need-to-know basis.
• Regular Audits: Our security infrastructure is regularly reviewed and tested.
• Firewalls and Intrusion Detection: Advanced technology is used to prevent unauthorised access.

Your information is retained for as long as it is needed to provide the service, or for as long as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal and regulatory purposes.

Cookie Policy

The tez88 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve website functionality.

• Essential Cookies: Essential for maintaining login status and ensuring security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand platform usage and improve services.
• Security Cookies: For fraud detection and prevention.

You can manage cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

Your Rights

As a user of the tez88 platform, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Portability: The right to request your information in a structured format.
• Right to Object: The right to opt out of marketing communications.

To exercise these rights, contact us at [email protected]. Due to legal obligations, complete deletion may not be possible in some cases.

Protection of Minors' Information

tez88 is a responsible gaming platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect information from minors.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. If a parent or guardian suspects their child is using our platform, they should contact us immediately.

Third-Party Links and Services

Third-party services are used on the tez88 platform for payment processing. These services have their own privacy policies:

• Mobile Banking: bKash and Nagad follow their own privacy policies.
• Banking Services: The policies of the relevant financial institutions apply for Rocket and bank transfers.
• Game Software Providers: Technical data may be shared for game operations, but personal identifying information is not shared.

tez88 is not responsible for the privacy practices of these third-party services. You are advised to read the privacy policy of each relevant service.

International Data Transfers

In some cases, your information may be processed internationally as required to provide our services. In such cases, we ensure that:

• The receiving party complies with international data protection standards.
• Appropriate contractual safeguards are in place.
• Only the minimum necessary information is transferred.

Policy Changes and Updates

tez88 reserves the right to modify this Privacy Policy at any time. For significant changes, we will:

• Publish a notice on the website.
• Send a notification to your registered email address.
• Update the "Last Updated" date at the top of the Policy.

If you continue to use the platform after changes are made, you will be considered to have agreed to the updated Policy. You are advised to review this page regularly.

Responsible Gaming and Data

tez88 is committed to promoting responsible gaming. To this end, we use your gaming data to:

• Identify unusual betting patterns and provide support.
• Process and implement self-exclusion requests.
• Assist with setting deposit and loss limits.
• Apply mandatory breaks and cooling-off periods.

To learn more about responsible gaming, visit our Responsible Gaming page.